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At Digicartz we provide prime
shipping to all our customers. Before shipping, the product passes through
various processes like inspection, high quality packaging etc.. We ensure a
fast and on-time delivery and safe shipping through timely communication at
each stage. We will start processing within few hours as soon as the order is
received and it might take an extra 2 to 5 days if the product is out of stock,
ensure the availability of stock before placing the order. You are informed at
every stage i.e.- when the order is placed, processed, shipped, and delivered.
If you do have any queries regarding your order contact our customer support
and they will resolve your problem. To ensure safe and fast delivery of the
products, we ship through reputed courier partners.
The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facility.
We like to inform that we do not own any own courier services and are dependent on third party couriers that would do the deliveries. Once the order is processed, we send an automated sms with dispatch details that can be tracked on the courier company’s website. They may make errors now and then, or deliveries maybe delayed at times, but we assure you it is our responsibility that you receive the packages. Since we do not offer cash on delivery, we know payments have been made so anxiety may be there, but we take responsibility to ensure deliveries are done and if there is an error by the courier company we make sure it is sorted. At times, there is an inconsiderate delay that even we may not know- in cases where a parcel has been misrouted by them, or returned, but we do send a fresh package then so you have fresh products. Also, once a parcel has been dispatched we cannot change address, or once an order has been placed even though it hasn’t been dispatched, it is difficult to add or subtract products as they are shipped from our warehouse directly. Our courier partners may inspect the package at times and such action will be demanded by government authorities or equal cadre staffs. During such situation all risks are borne by courier partners and it is subjected to their terms.
Digicartz process to ship the items within the specified time frame in the product page. Shipping is done only on business days, public holidays and Sundays are excluded.
Shipping time is based on the following factors:
· Products availability
· The destination to which the order wants to be shipped
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to
· bad weather
· flight delays
· political disruptions
· other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates. We have major stock but supply from distributors may delay at some times. In such cases, we keep the buyer informed.